Privacy Policy

Contact details

Website: enfrag.com
Contact: Discord (Mail is not up yet)

Applicability

This Privacy Policy applies to all personal data Enfrag collects from users of our website and services.
We’ll refer to Enfrag as "Enfrag", "we", or "us".

What personal data we collect

We collect some data automatically and some you give us directly.
This includes:

• Your name and date of birth
• Your email address, phone number, and home address
• Payment info like card or bank details
• Messages with our support team
• IP address, cookies, and other technical info
• Stats like which pages you visit or what features you use

If you send us other types of info (like during support), we’ll only use it to help you.

Children

We don’t collect data from people under the legal age listed below, unless they have permission from a parent or guardian.

We can't check every visitor’s age. If you believe we collected data from someone underage, please email us so we can delete it.

Why we collect your data

We collect data so we can:

• Run our services
• Process your orders or community account
• Follow legal requirements (like saving invoices for taxes)

How long we keep your data

We keep your data no longer than necessary.
In general, we delete your personal data 4 years after your account or agreement ends, unless:

• The law requires us to keep it longer
• We need it for ongoing services or legal reasons

If we need to keep it longer, we’ll let you know.

Sharing data with others

We never sell your data.
We only share it with third-party services when:

• It’s needed to run our platform
• The law requires it

These services must follow our rules and keep your data safe.

Cookies

We use cookies to:

• Make the site work
• Remember your settings
• Improve the website

We also use PostHog to understand how people use our site.

You can turn off cookies in your browser. You can also delete cookies anytime from your device.

Your rights

Under GDPR, you have the right to:

• See what data we have about you
• Fix wrong information
• Ask us to delete your data
• Get a copy of your data
• Take back your consent anytime

If you delete your account, we’ll remove your data within 4 weeks, unless we’re legally required to keep it.

More info about deletion rules: GDPR Article 17

How we protect your data

We take data protection seriously.
We use:

• SSL (secure connections)
• Firewalls
• Limited access to systems
• Encryption and backups
• Trained staff who follow strict rules